We helped Carla refinance during Covid-19
We helped Carla refinance during Covid-19
"I reached out to BankVic after seeing a home loan refinancing promotion. Ryan, a mobile lender contacted me, he was instantly friendly and knowledgeable, giving me confidence to go ahead with my decision to refinance and change banks after being with my own bank for 25 years. I found that BankVic offer a low fee, simple structure and great customer service - with really competitive rates!
I did need a bit of support, as it’s been a while since my first loan, and I was quite preoccupied in a busy job. Nothing was too much to ask for Ryan, and he saw this through from start to finish. When the loan settled he rang to congratulate me, and followed up to make sure I received my refinancing bonus."
Carla, Ambulance Victoria
I did need a bit of support, as it’s been a while since my first loan, and I was quite preoccupied in a busy job. Nothing was too much to ask for Ryan, and he saw this through from start to finish. When the loan settled he rang to congratulate me, and followed up to make sure I received my refinancing bonus."
Carla, Ambulance Victoria
Our members
Going further for our members
Hear what our members have to say about us
"The customer service was excellent" Ray, Police Officer
"So prompt and professional" Debra, Clinical Site Administrator
"Having someone go above and beyond" Elizabeth, BankVic member
"I was so impressed with the service" Ron, Retired Police Officer
"They took an empathetic approach" Fiona, Nurse
"They sort out matters with a minimum of fuss" Tom, Public Servant
Partner feedback
What our partner organisations say about us
We partner with and support organisations who deliver critical services to our members. Hear what our partners say about us.
